Distance Selling Agreement

1.1. Seller

1.2. Buyer

The natural or legal person who places an order through the Platform and accepts this agreement ("Buyer", "User", "you"). Buyer information is the information provided at the time of order.

"Platform": sosyalin.com website and all related subdomains, mobile applications and digital interfaces.

"Service" or "Services": Social media and digital marketing services offered through the Platform.

"Digital Content": Data produced or supplied in digital form and not supplied in a tangible medium; the type of content defined under UK Consumer Rights Act 2015 Section 33 and Article 15/1-ğ of the Distance Contracts Regulation.

"Order": A specific service request purchased by the Buyer through the Platform.

"Third-Party Platforms": Instagram, TikTok, YouTube, Twitter/X, Facebook, Spotify, Twitch and similar social media platforms.

"Refill": Guarantee for compensation of drops offered for certain services.

"Cryptocurrency": Bitcoin, Ethereum, USDT and other digital assets accepted by the Platform.

3.1. Subject Matter

The subject matter of this agreement is the determination of the rights and obligations of the parties regarding the sale and delivery of digital marketing services ordered by the Buyer through the Platform.

3.2. Digital Content Nature

The services are of a "digital content" nature within the scope of Law No. 6502 on the Protection of Consumers, the Distance Contracts Regulation, UK Consumer Contracts Regulations 2013 and UK Consumer Rights Act 2015.

3.3. Third-Party Platform Dependency

The Seller declares that the services depend on the policies and technical infrastructure of third-party social media platforms, and that it cannot be held liable for the actions of these platforms.

3.4. Absence of Partnership and Representation Relationship

The services are not official advertising services, approved partnership programmes or authorised services of third-party platforms (Instagram, TikTok, YouTube, Twitter/X, etc.). Sosyalin has no partnership, representation or collaboration relationship with these platforms.

3.5. Service Provision

Services are provided "as is" (as-is). No guarantee is given that specific results will be obtained.

4.1. Pricing

Service prices are the prices displayed on the Platform at the time of order. All prices are displayed including VAT or tax-exempt unless otherwise stated. The Seller reserves the right to change prices without prior notice; however, changes do not affect existing orders.

4.2. Payment Methods

The Platform may accept the following payment methods:

• Credit card and debit card
• Bank transfer / EFT
• Cryptocurrency (Bitcoin, Ethereum, USDT and other accepted digital assets)
• Third-party payment processors
• Other methods accepted by the Platform

4.3. Payment Confirmation

The order is processed after the payment is confirmed by the Seller. Payment confirmation means authorisation for the commencement of service delivery.

4.4. Chargeback and Payment Disputes

Chargeback (reverse charge) or payment disputes made after service delivery constitute breach of contract. In such cases the Seller may:

• Suspend the Buyer account immediately and permanently
• Cancel all pending orders
• Resort to legal remedies for compensation of damages
• Share Buyer information with competent authorities and payment providers

5.1. Delivery Method

Services are delivered digitally, directly to the social media account specified by the Buyer. No physical delivery is involved.

5.2. Delivery Time

Estimated delivery times are specified separately for each service. These times are estimates and do not constitute a guarantee. Delivery times may vary depending on the following factors:

• Third-party platform status and API changes
• Order volume
• Technical maintenance processes
• Force majeure

5.3. Commencement of Delivery

After payment confirmation, delivery of digital content begins immediately. By placing an order, the Buyer expressly consents to the immediate commencement of delivery of the digital content.

5.4. Delivery Issues

The Seller bears no delivery responsibility in the following cases:

• Provision of wrong profile link by the Buyer
• Target account being private
• Target account being suspended or closed
• Restrictions applied by third-party platforms
• Buyer changing account settings during or after the order period

Services purchased through the Platform are of a "digital content" nature. The right of withdrawal does not apply under the following legal regulations:

• Turkey: Distance Contracts Regulation Article 15/1-ğ: "Contracts relating to services performed instantly in electronic medium or intangible goods delivered to the consumer instantly"
• United Kingdom: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulation 37: Loss of right of withdrawal when delivery of digital content begins with the consumer's explicit consent

7.1. Refill (Compensation) Guarantee

Refill guarantee is offered for certain services. Guarantee periods and conditions are specified separately for each service. The refill guarantee:

• Applies only to drops within the specified period
• Does not cover account suspension, closure or user-related issues
• Does not cover third-party platform policy changes
• Is applied at the Seller's discretion

7.2. Warranty Limitations

Services are provided "as is". The Seller gives no guarantee regarding:

• That specific results will be obtained
• That the service will be uninterrupted or error-free
• That the delivered content will be permanent
• The response or actions of third-party platforms

8.1. Seller's Obligations

• To process the order within a reasonable time
• To provide accurate information about the service
• To process payment information securely
• To provide customer support
• To protect personal data

8.2. Buyer's Obligations

• To provide accurate and current information
• To provide correct profile link
• To ensure the target account is public
• Not to change account settings during the order period
• To fulfil payment obligations
• To use the Platform for lawful purposes
• To comply with third-party platform rules
• Not to engage in fraudulent transactions

8.3. Prohibited Uses

The Buyer may not purchase services for the following purposes:

• Illegal content
• Hate speech, violence or terrorism content
• Child abuse content
• Pornographic, obscene or adult content
• Political propaganda, election manipulation or political campaigns
• Fraud or identity theft
• Content infringing the rights of others
• Fake news, disinformation or misleading information dissemination

9.1. Maximum Liability

THE SELLER'S TOTAL LIABILITY FOR ANY ORDER SHALL IN NO EVENT EXCEED THE PRICE PAID FOR THAT ORDER. This limitation applies regardless of whether the claim is based on contract, tort (including negligence), strict liability or any other legal theory.

9.2. Exclusions from Liability

The Seller shall in NO EVENT be liable for the following damages:

• Indirect, incidental, special, punitive or consequential damages
• Loss of profit, loss of revenue, loss of business, loss of data or loss of reputation
• Loss of expected savings or loss of business opportunities
• Actions, policy changes or service disruptions of third-party platforms
• Account suspension, closure or content removal
• Buyer error, negligence or incorrect information entry
• Force majeure

9.3. Platform Violations and Account Sanctions

The Buyer acknowledges and accepts that the use of the services may violate the terms of use of third-party social media platforms (Instagram, TikTok, YouTube, Twitter/X, Facebook, etc.) and that these platforms may, at their own discretion, apply the following sanctions:

• Temporary or permanent suspension of the account
• Complete closure or deletion of the account
• Removal of content or blocking of access
• Deletion or reduction of followers, likes or other metrics
• Restriction of account features (shadow ban, reach reduction, etc.)
• Other sanctions applied by the platform

The Seller is in no way liable for such actions, policy changes or sanctions by third-party platforms. The Buyer accepts to use the services at their own risk and responsibility. No compensation, refund or refill may be claimed from the Seller for damages arising from platform sanctions.

The Buyer undertakes to hold the Seller, its officers, partners and employees harmless from any claims, having knowingly and willingly accepted this risk.

9.4. Protection of Company Officers and Partners

The Buyer expressly accepts the following:

• Sosyalin is an independent legal entity established under English law.
• Under UK Companies Act 2006 Sections 170-181 and Turkish Commercial Code No. 6102 Article 329, the company partners, officers, shareholders and employees are not personally liable for company debts and obligations.
• The Buyer may not initiate any claim, lawsuit or enforcement proceedings against these persons directly or indirectly.
• All claims may only be directed to the Sosyalin legal entity.

9.5. Limitation Under Turkish Code of Obligations

For Buyers resident in Turkey, under Article 115 of the Turkish Code of Obligations (Law No. 6098), the Seller's liability is limited as specified in this article except in cases of gross negligence and wilful misconduct.

This section governs the Buyer's indemnification obligations to the Seller.

10.1. Comprehensive Indemnification

The Buyer agrees and undertakes to indemnify and hold harmless the Seller, its officers, partners, shareholders, employees and representatives from any and all claims, lawsuits, investigations, damages, losses, penalties, costs and expenses (including legal fees, court costs, expert fees) arising from:

• Breach of any provision of this agreement
• Abuse or unauthorised use of the Platform
• Infringement of third-party rights
• Provision of false, misleading or incomplete information
• Illegal activities or actions constituting a crime
• Chargeback, payment dispute or fraud allegations
• Violation of social media platform policies
• Claims directed at the Seller by third parties due to the Buyer's actions

10.2. Right to Defend

The Seller has the right to assume the defence of any claim or lawsuit within the scope of the Buyer's indemnification obligation. The Buyer may not enter into any settlement without the Seller's written consent.

10.3. Continuing Obligation

This indemnification obligation remains in effect after termination of the agreement, closure of the account or cessation of service use.

11.1. Intellectual Property Rights

All content on the Platform, including design, logo, graphics, software and other materials, is the intellectual property of the Seller or its licensors.

11.2. Legal Protections

These rights are protected under the UK Copyright, Designs and Patents Act 1988 and Turkish Law No. 5846 on Intellectual and Artistic Works.

11.3. Use Restrictions

The Buyer may not copy, reproduce, distribute or use Platform content for commercial purposes without the Seller's written consent.

12.1. Data Processing

The Buyer's personal data is processed within the scope of UK GDPR and Law No. 6698 on the Protection of Personal Data (KVKK).

12.2. Detailed Information

For detailed information on data processing practices, please refer to the Privacy Policy and Data Protection Notice.

12.3. Consent

By placing an order, the Buyer consents to the processing of their personal data for service provision.

13.1. Seller's Right of Termination

The Seller may terminate the agreement immediately and unilaterally in the following cases:

• Breach of agreement provisions
• Fraudulent or suspicious activity
• Illegal activities
• Chargeback or payment dispute
• Other reasons at the Seller's discretion

13.2. Consequences of Termination

• Assessment of refund for incomplete orders is at the Seller's discretion
• Discount coupons in the account may not be refunded
• Indemnification obligations continue

14.1. Force Majeure Situations

The following situations are deemed force majeure and the Seller cannot be held liable for fulfilling its obligations in these cases:

• Natural disasters (earthquake, flood, fire, etc.)
• War, terrorism, civil unrest
• Pandemic, epidemic disease
• Government actions, legal regulations, embargoes
• Internet infrastructure outages
• Cyber attacks
• Service disruptions or policy changes of third-party platforms
• Power outages
• Strike, lockout
• Other events beyond the Seller's control

14.2. Suspension of Obligations

In case of force majeure, the Seller's obligations are suspended for the duration of the force majeure.

This section governs the applicable law and jurisdiction in case of dispute.

15.1. Governing Law

This agreement and all relationships arising from the use of the Platform are primarily subject to the laws of England and Wales. Rules of conflict of laws do not apply.

15.2. Exclusive Jurisdiction

The parties accept the exclusive jurisdiction of the courts of England and Wales for any dispute arising from this agreement.

15.3. Rights of Turkish Consumers

Consumers resident in Turkey retain their mandatory referral rights (Consumer Arbitration Boards, Consumer Courts) under Law No. 6502. However, these rights do not grant the right to make personal claims against company partners and officers.

15.4. Mandatory Amicable Resolution

In case of any dispute, the parties shall mandatorily seek resolution through good-faith negotiation for a period of 60 days before initiating litigation.

15.5. Waiver of Class Action

The Buyer may bring claims under this agreement only on an individual basis. The Buyer expressly waives the right to make claims in class action, class action lawsuit or representative action.

15.6. Limitation of Prescription

Any claim relating to the Platform or services must be brought within six (6) months from the date the claim arises. This period is a special statute of limitations agreed by the parties within the framework of Articles 146-161 of the Turkish Code of Obligations.

15.7. Evidence Agreement

The parties agree that, under Article 193 of the Turkish Code of Civil Procedure (HMK), the Seller's electronic records, log files and database records shall be conclusive evidence in disputes.

16.1. Entire Agreement

This agreement constitutes the entire agreement between the parties and supersedes all prior agreements relating to the subject matter.

16.2. Severability

If any provision of this agreement is held to be invalid, the other provisions shall remain in effect.

16.3. Waiver

The Seller's failure to exercise any right does not constitute a waiver of that right.

16.4. Assignment

The Buyer may not assign their rights arising from this agreement without the Seller's written consent.

16.5. Changes

The Seller reserves the right to change this agreement at any time. Changes take effect on the date they are published on the Platform.

16.6. Notifications

The Seller's notifications may be made by email or through the Platform. The Buyer's notifications must be sent to destek@sosyalin.com.

By placing an order through the Platform, making payment or purchasing a service, you declare that you have read, understood and accepted all provisions of this Distance Selling Agreement.

17.1. Formation of Agreement

This agreement is deemed to have been formed when the Buyer places an order through the Platform.

17.2. Buyer's Acceptance

By placing an order, the Buyer expressly accepts the following:

• That they have read and understood this agreement in full
• That they accept all provisions of their own free will
• That they consent to the immediate commencement of delivery of the digital content
• That they waive the right of withdrawal
• That they are over 18 years of age and have full capacity
• That they accept the limitation of liability and indemnification obligations
• That company partners and officers have no personal liability

17.3. Effectiveness

This agreement takes effect on the date it is published and becomes binding between the parties upon acceptance by the Buyer.