Privacy Policy

This Privacy Policy describes how Sosyalin ("Company", "we", "us") collects, uses, stores and protects your personal data. Sosyalin is a company established under English law and complies with the provisions of UK GDPR (General Data Protection Regulation) and the Data Protection Act 2018.

1Data Controller

The data controller responsible for the processing of your personal data:

Company Name: Sosyalin

Country: United Kingdom

Email: destek@sosyalin.com

2Data Collected

We may collect the following personal data in order to provide our services:

2.1. Data You Provide Directly

Account Information: Email address, username, password (encrypted)
Order Information: Social media profile links, order details
Contact Information: Information you share in support requests
Payment Information: Transaction references (card details are processed by the payment provider)

2.2. Automatically Collected Data

Technical Data: IP address, browser type, device information
Usage Data: Page views, clicks, session durations
Cookie Data: Session cookies, preference cookies

Note: We never collect or store your social media account passwords. No password is required for our services.

3Processing Purposes

We process your personal data for the following purposes:

To provide our services and process your orders
To create and manage your account
To provide customer support
To process payments and for billing
To improve and personalise our platform
For security and fraud prevention
To fulfil legal obligations
To communicate with you (service notifications, updates)
Marketing communications with your consent

4Legal Basis

Under UK GDPR, we process your personal data on the following legal bases:

Performance of Contract (Article 6(1)(b)): Operations necessary to provide our services
Legitimate Interest (Article 6(1)(f)): Platform security, fraud prevention, service improvement
Legal Obligation (Article 6(1)(c)): Tax, accounting and other legal requirements
Explicit Consent (Article 6(1)(a)): Marketing communications and optional cookies

5Third-Party Sharing

We may share your personal data with third parties in the following categories:

Payment Processors: For secure payment processing (card details go directly to the payment provider)
Hosting and Infrastructure Providers: Platform hosting and technical infrastructure
Analytics Services: To help us understand platform usage (anonymised data)
Customer Support Tools: To manage support requests
Legal Requirements: Competent authorities in the case of court order or legal obligation

All our third-party service providers are obliged to comply with data protection obligations and may use your data only for the specified purposes.

6International Data Transfer

Your data may be transferred to countries outside the United Kingdom. In such cases, we use one of the following protection mechanisms:

Adequacy Decisions: Countries deemed by the UK to provide adequate protection
Standard Contractual Clauses (SCCs): Standard contracts approved by the UK ICO
Additional Security Measures: Encryption and access controls

7Retention Periods

We retain your personal data for the period necessary for the processing purpose:

Data Category	Retention Period
Account Information	While account is active + 2 years
Order Records	7 years (legal requirement)
Contact Records	3 years
Analytics Data	26 months (anonymised)
Cookie Data	Varies by cookie type (see Cookie Policy)

8Your Rights

Under UK GDPR you have the following rights:

Right of Access: To request a copy of the personal data we hold about you
Right to Rectification: To request the correction of inaccurate or incomplete data
Right to Erasure ("Right to be Forgotten"): To request deletion of your data under certain conditions
Right to Restriction of Processing: To request restriction of data processing in certain circumstances
Right to Data Portability: To receive your data in a structured, commonly used format
Right to Object: To object to processing based on legitimate interest or for direct marketing purposes
Automated Decision-Making: Not to be subject to decisions based solely on automated processing
Withdrawal of Consent: To withdraw your consent at any time for processing based on consent

To Exercise Your Rights: Send an email to destek@sosyalin.com. We will respond to your request within 30 days.

9Cookies

We use various cookies on our platform:

9.1. Essential Cookies

Cookies required for the platform to function. Used for session management, security and basic functions.

9.2. Performance Cookies

Used to measure and improve platform performance. Activated with your consent.

9.3. Functionality Cookies

Used to remember your preferences (language, theme, etc.).

9.4. Marketing Cookies

For advertising and marketing purposes. Used only with your explicit consent.

You can change your cookie preferences at any time from your browser settings or the cookie management tool on our platform.

10Security Measures

We implement the following security measures to protect your data:

Secure data transmission with SSL/TLS encryption
Storage of passwords with secure hash algorithms
Regular security audits and penetration tests
Access control and authorisation mechanisms
Firewalls and intrusion detection systems
Staff training and privacy agreements
Data breach response procedures

11Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from individuals under 18. If you become aware that we have collected data from an individual under 18, please contact us.

12Changes

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via the Platform or by email. Your continued use of our services after the changes means that you accept the updated policy.

13Contact and Complaints

For your questions or requests regarding privacy: